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[Equip] Comcast says Arris TM822G won't work with voice service

May 19, 2015, 9:33 am
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This came up in another discussion but some there thought it was worthy of it own topic. A Comcast employee has posted this in Comcast's own forums: http://forums.comcast.com/t5/Voice-Service-and-Equipment/TM822G-is-not-an-approved-retail-device-for-phone/td-p/2528169 "Hi all, It has come to my attention that some customers are having issues with TM822G for voice service. The TM822G is not an approved retail device for voice service and as a result will lose phone provisioning as well as dial tone. There are only two approved retail devices for phone service, these are the TM722G and TG862G. If you have purchase a device outside of these two, it could work for some time, but eventually the issues will begin with the phone service. I apologize for the inconvenience regarding this. This might change in the future, to look at an updated list of retail devices for phone service go to http://mydeviceinfo.comcast.net/ click on the retail check mark and look for the Telephony devices."
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[Install] 6000' Plant Extension

May 17, 2015, 8:12 pm
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Yes, I know, a long ways and $$$. I'm working with a couple great local CC guys who are really working hard to get this done for me - they're really going above and beyond. Hoping it works out, but I'm understanding if we can't make it work. The original quote was for about 3500' of underground fiber, a new node, and then about 2500' of aerial copper. $$$ The construction manager and a business class salesman (the two guys referenced above) met me at my place this past Friday afternoon and the construction guy was talking about doing it all copper. He said they've really been on him about installing new amps (he said some of the old Adelphia-built areas are 19 deep in my county), but may be able to get the engineers to sign off on it, which would bring the cost down significantly. My question is this and probably more for the techs that hang out here...how many amps/LEs do your local systems allow for? The construction guy said they can go about 2100' between amps using 875. That would put me at 3ish amps if they use 875 the whole way. He sounded like it was a 50/50 proposition of it getting through engineering. The 6000' is straight from a node. No existing LEs in the path. I'm not a HFC expert, so I'm oversimplifying things. Sorry in advance. I live in a rural area. The node I'd be hanging off of currently serves about 10 homes (smallest node in the county). If they install a new node for me, there'd be 6 (potential) homes on the new one. Just curious to how CC operates in other areas. Thanks. -- Hail To The Redskins
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[Caps] Cox increase data caps. Will Comcast respond

May 7, 2015, 1:36 pm
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I heard cox just raise data caps. Ultimate internet cap is 2 terabytes. Premier internet data is 700gb. Preferred internet is 350gb. I do not know about the lower cap yet?
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[Connectivity] Comcast peering with Hurricane Electric

May 30, 2015, 8:12 pm
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Maybe Title II really is having this much of an impact on peering. I see Comcast now has peering with Hurricane Electric, in addition to the new peering I noticed with Verizon and it seems AT&T is in the works.
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[Connectivity] Issues in South Bay?

May 30, 2015, 9:25 pm
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Internet just went wonky - many sites unreachable, yet others (like Google & DSLR) are OK. C:\>ping www.comcast.net Pinging a1526.dscg.akamai.net [165.254.47.104] with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed out. Ping statistics for 165.254.47.104: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>tracert www.comcast.net Tracing route to a1526.dscg.akamai.net [165.254.47.129]over a maximum of 30 hops: 1 4 ms 3 ms 5 ms 10.0.0.1 2 23 ms 17 ms 11 ms 24.23.200.1 3 13 ms 14 ms 15 ms te-0-1-0-14-sur03.sanjose.ca.sfba.comcast.net [162.151.30.65] 4 29 ms 19 ms 19 ms be-231-ar01.santaclara.ca.sfba.comcast.net [162.151.78.249] 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * 17 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.86.86.102] 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.Nothing jumps out at me in the stats. Ironically, the built-in 'TEST CONNECTIVITY' to www.comcast.com passes.
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[Rant] Comcast giving me the run around. Removing a modem

March 5, 2015, 5:27 am
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I need to remove a sb6121 from my account. I go to the service center they told me that I have to do it over the phone. I call comcast they tell me I need to go to a service center. What am I supposed to do? . I need it removed asap.
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[Connectivity] TC8305C Keeps Dropping Connection

May 30, 2015, 9:27 pm
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Recently our Performance tier was upgraded. Yesterday I rebooted our TC8305C. At first I noticed slower speeds than we were getting before. I also noticed a constant lag. I changed the wireless channel from 6 to channel 1. It seemed better. Ran another speed test today and noticed speeds close to what we had before. I changed the channel to 11 and saw the new speeds kicked in. However, now for the entire day I have noticed constant disconnects. There is sometimes even a lag when I try logging into 10.0.0.1. Does this sound like an issue with the TC8305C? Here are our signals. Any help would be greatly appreciated. Downstream Channel Bonding Value Index 1 2 3 4 5 6 7 8 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Frequency 603 MHz 609 MHz 615 MHz 627 MHz 633 MHz 639 MHz 645 MHz 651 MHz SNR 41.9 dB 41.9 dB 41.5 dB 41.4 dB 41.7 dB 41.8 dB 41.7 dB 41.4 dB Power 2.4 dBmV 2.5 dBmV 2.2 dBmV 2.4 dBmV 2.6 dBmV 3.0 dBmV 3.0 dBmV 3.3 dBmV Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 23 MHz 18 MHz 30 MHz 36 MHz Symbol Rate 5120 Ksym/sec 2560 Ksym/sec 5120 Ksym/sec 5120 Ksym/sec Power Level 47.0 dBmV 46.3 dBmV 47.8 dBmV 48.8 dBmV Modulation ATDMA ATDMA ATDMA ATDMA Channel ID 86 85 87 88
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[Caps] Over A Year And Still No Usage Meter

May 26, 2015, 4:38 am
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Wonder why it takes so long for Comcast to get the usage meter on my acct. working? Actually I have two accts. and I have always been able to see the usage meter on the other acct. I have called on and off many times over the past 18 months asking why I cant see it. Have heard every excuse in the book, and usually told it will appear eventually. Anyone been through this or going through this. If you've been through it in the past...how did they fix it for you? I would really like to see my usage on this acct. since it is shared with two other people. Thanks -- Long you live and high you fly, and smiles you'll give and tears you'll cry, and all you touch and all you see, is all your life will ever be.
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[Connectivity] DHCP Issues Comcast and Wireless Router

May 31, 2015, 9:21 am
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Here's my dilemma. I have Comcast internet (Arris SB6141 Modem self purchased) and a Netgear N900 wireless router. I have (1) hardwired desktop PC and at least 9 wireless devices that at any given time can be on my wireless network. I've had service through Comcast for 10 months and have had no issues whatsoever. A week ago, about half of my devices could not access the internet. I called Comcast at first because my hardwired PC couldn't even access the internet. Tech support had me bypass my router and wire directly to the modem, which did get me onto the internet, so they claimed it was the router. After numerous power cycles to the modem and router, I was able to get a few of the devices to connect to the internet. After a day or so the issue was back, no internet. I checked out each device and each device had the default 169.xxx.xx.xx IP address, which indicates from what I read that my router is not assigning IP's via its DHCP server. So thinking the router must be bad I purchased and new one (had a Belkin n+ at first, new router is Netgear n900) set it up but the next day, the same exact thing happens. I've spent hours on the phone with Motorola, Comcast and even Netgear, they all point the fingers at the next guy. The only change recommend by Comcast was to change the DNS server to 8.8.8.8 / 8.8.4.4. If I physically disconnect my router from the modem and cycle power, I can connect every wired/wireless device and get my private IP address of 192.168.1.xxx. Obviously no internet but I think this tells me that my router is good and is acting as a DHCP server. But when the 2 are connected, something happens... Any ideas on what could be going on here? I'm attaching a log from the modem below: Motorola Arris Surfboard SB6141 May 31 2015 09:21:12 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; May 31 2015 09:21:11 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxx:ad:b1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:59:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:59:20 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx:f6:68;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=xxxx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:37:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:37:50 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxxx:f6:68;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3xxxxxad:b1;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=xxxxx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:16:45 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 18:16:44 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxx:axx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=xxxx:;CMTS-MAC=00:xxxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 17:49:53 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 17:49:52 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx:;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3xxxxxxCMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 30 2015 16:17:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxx:ad:b1;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0; May 30 2015 16:17:37 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxx;CMTS-MAC=xxxx:x;CM-QOS=1.1;CM-VER=3.0;
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[Connectivity] Intermittent connectivity problem

May 25, 2015, 8:37 pm
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To all the experts here. I've noticed some weird intermittent connectivity issue since last Sunday (May 17th). The problem seems to show up with extremely slow or downright disconnected internet. Tried connecting directly to modem to eliminate the router being the issue but no luck so far. Any tips as far as interacting with Comcast support or DIY troubleshooting? Called Comcast this afternoon and they said someone will call tomorrow (the person on the phone wasn't able to do much). Not sure if it helps, but I'm pasting the signal report and a few lines from my log. Let me know if you need it in a specific format. Thanks in advance! Downstream Bonding Channel Value Channel ID 8 3 4 5 7 9 10 12 Frequency 699000000 Hz 669000000 Hz 675000000 Hz 681000000 Hz 693000000 Hz 705000000 Hz 711000000 Hz 723000000 Hz Signal to Noise Ratio 33 dB 35 dB 35 dB 34 dB 33 dB 32 dB 32 dB 29 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading -14 dBmV -10 dBmV -10 dBmV -11 dBmV -13 dBmV -14 dBmV -15 dBmV -18 dBmV Upstream Bonding Channel Value Channel ID 49 Frequency 36400000 Hz Ranging Service ID 15481 Symbol Rate 5.120 Msym/sec Power Level 57 dBmV Upstream Modulation [3] QPSK [3] 64QAM Ranging Status Success Signal Stats (Codewords) Bonding Channel Value Channel ID 8 3 4 5 7 9 10 12 Total Unerrored Codewords 60320294 60338022 60308071 60347636 60304525 60304194 60301058 60292657 Total Correctable Codewords 489 109 54 3 16 430 714 10461 Total Uncorrectable Codewords 648 517 533 1467 1496 2500 6657 1546 Time Priority Code Message May 25 2015 21:01:54 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:fe;CMTS-MAC=00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 25 2015 21:01:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:fe;CMTS-MAC=00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=00:00:00:00:00:fe;CMTS-MAC=00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 25 2015 21:01:07 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:00:00:00:00:fe;CMTS-MAC=00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; May 25 2015 20:41:36 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:fe;CMTS-MAC=00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
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[Equip] Yes or no: Can I put a *retail* Arris TG862 in bridge mode myself?

May 26, 2015, 10:44 am
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I'm upgrading to a Comcast Triple Play (from Double Play), but also want to own my own equipment. Unfortunately, with voice service, the choices are limited, and as such, I figured I'd just pick up a TG862 (the same gateway device Comcast rents) for maximum compatibility. I'm not interested in the 822 or 722, for reasons well discussed previously on BBR. However: I need the TG862 to act as a bridge only. I have my own routers, thank you, and don't want to be double-NAT'ed or to serve the XfinityWifi service for any reason at any point. I know at least in the past, the rental TG862 required a call to comcast and some rigamarole to get bridged, and you couldn't turn off the wifi portion. If I buy one of the Xfinity-branded ones at Best Buy or wherever, can I control these elements myself? I had a tech on-site today who was an absolute champ, calling his home base and arguing with them about whether what I wanted could be accomplished with a rental unit, and couldn't get a straight answer. We agreed to just leave my setup as-is (Double Play with a rock-solid Ubee rental modem) for now while I researched my options, and set up a new tech visit for a week from now. So, hive mind? What are my options? CAN I own a telephony-capable modem that is Comcast-approved without having it act as a router or wifi access point? Thanks!
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Packet loss and Jitter

May 31, 2015, 4:43 pm
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Location: Blackwood NJ Problem: Packet loss and jitter Hello all! I have been having some troubles with packet loss for the past month. I am unable to play video games such as Battlefield 4 online without jumping and lagging around. Using the in game network analysis I found that I experience sudden lag spikes and major packet loss. My friends also tell me that I have a lot of noise and static when I talk to them on Skype. It makes doing anything online frustrating and I have been getting sick of it. The Problems will persist through all hours of the day including very late at night so I don’t think it has anything to do with others on the network. I was having a similar problem last summer until a tech was finally able to solve the issue. He said that the signals were weak so he installed an amplifier at a centralized position that would then connect our X1 TV boxes and cable modem on individual cables, removing any splitters. Although the issue was fixed at the time, I have read many times that an amplifier would only make matters worse with regards to packet loss. Either way I am back a year later with the issue arising again. I feel as if I am out of options as I have tried everything. I even tried running the modem straight from the tap and I still was experiencing issues. Could it be the modem itself or something on Comcast's end? Modem = ARRIS TM822G Firmware Name: TS0706116_121614_MODEL_7_8_SIP_PC20 Firmware Build Time: Tue Dec 16 05:29:05 EST 2014 Here is my line quality test http://www.dslreports.com/pingtest/nil/3324990 I have also attached my modems numbers and pingplot to the Battlefield 4 sever I have been attempting to play on.
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[Business] Comcast Business HSI - stagnating speeds, higher/rising bills!

May 24, 2015, 9:43 am
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I've been a Comcast Business HSI customer for over 10 years at their lowest 16/2 tier. While residential speeds have gone up with lots of options/deals, I have yet to see any increase in speeds on the business tier sides. If anything, at one point I was seeing 25+ download speeds which now appear to be hard capp'd at 18/3. My bills have slowly gone up and I now see service fees for modem management. The reps online are rude and unwilling to provide any new deals or speeds. Am I the only one experiencing this? I am looking for alternatives in Colorado. If I'm going to be stuck at these speeds, I'd rather find something cheaper. For example, has anyone used CenturyLink for comparable speed/reliability? Thanks! :D
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[IPv6] Cleaning up some email folders

June 1, 2015, 9:09 am
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I found this old email I had stashed away... From: "Trial Team" To: Subject: Comcast IPv6 Trials Invitation - Action Required Date: Tue, 20 Apr 2010 10:34:51 -0400 Organization: Comcast Message-ID: MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_004B_01CAE075.1C74C2D0" X-Mailer: Microsoft Office Outlook 12.0 Thread-Index: Content-Language: en-us Thank you for volunteering to participate in Comcast's IPv6 trials! We're ready to take the next step in preparing for our trials, as we have now activated a trial user portal. This new portal will be used to communicate with you concerning which trial you may be eligible for, directions related to the trial you may eventually participate in, surveys related to the trial, and more. The portal will also have a web forum for asking us questions and interacting with other users. The first step in accepting the invitation is setting up an account. When you arrive at the portal you will find you can use a Comcast.net account OR setup an account with another email address. You will then need to review and accept a trial user agreement. Please read that agreement carefully. It is worth noting that this trial user agreement is much more permissive than is generally the case, as we wish to encourage you to share your experiences with IPv6. Next Steps: 1 - Accept the trial invitation and setup an account now at: https://trial.comcast.net/JoinTrial/ 2 - Review and accept the trial user agreement 3 - Complete an initial user survey In coming weeks, we will contact you with information about which trial you may qualify for, and the timing of that particular trial. We also expect several updates concerning each trial on the Comcast IPv6 Information Center, at http://www.comcast6.net, so you may want to keep an eye on that site this week as well. Regards Jason Livingood Internet Systems Engineering Comcast :)
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[Speed] Side Discussion About Gigabit Deployments

May 20, 2015, 1:06 pm
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Anyone know if Comcast has actually started installs? I live in the west palm beach, fl market announced for deployment this month. So far phone agents don't know anything of the service. I've been told by different agents, 2016, June and it'll be in the system tomorrow. None had even heard of the service before I inquired and they did a bit of research, so I went to out local sales office to inquire in person. There I had to show them the press release, to which they simply said its not yet available in the market. Seems like this was a pure fiber to the press release hail marry announcement to try to salvage the dead merger. Mod Note: Report actual receipt of Gigabit service here -> https://www.dslreports.com/forum/r30084813-Speed-Report-Gigabit-Pro-Service-Here Side discussion here, please. Keep it on topic. If you have questions or suggestions, please IM uid://455626. We need to consolidate all discussion about Gigabit Pro to one topic, all discussion which is not confirmed report of availability in a particular area. The report topics are now posted and stickied. See also these now closed topics -> https://www.dslreports.com/forum/r30008362-Speed-2-Gbps-Coming-to-SE-Florida https://www.dslreports.com/forum/r30038435-Speed-Chicago-getting-Gigabit-Pro-later-this-Month https://www.dslreports.com/forum/r30068565-Speed-Gigabit-Pro-May-be-coming-to-Portland https://www.dslreports.com/forum/r30068519-Speed-Gigabit-Pro-coming-to-Denver https://www.dslreports.com/forum/r30068453-Comcast-to-offer-Gigabit-Pro-in-Minneapolis-St-Paul
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[Bill] save money on comcast bill.

May 29, 2015, 11:56 am
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Right now im paying about $15 for local channels and $40 for blast 105 internet.. I dont ever watch tv, so I want to know if theres a plan recommended for me thats cheaper. Id prefer atleast 25mbps
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[Security] Comcast Prevails At $9.5M Trial Over Near-Fatal Home Invasion

June 1, 2015, 3:45 pm
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This trial seemed to be of interest earlier, so thought I'd follow up and mention the judge ruled in favor of Comcast today. Here's some more detailed coverage: http://blog.cvn.com/comcast-prevails-at-9.5m-trial-over-near-fatal-home-invasion
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[Equip] Approved Devices -TC-7610 / TG1682G / C7000 + Performance Pro?

June 1, 2015, 2:35 pm
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TP-LINK TC-7610 [Pending Info] - Cable modem only version of the TP-LINK Archer gateway I mentioned not that long ago? - If that's the case, we can assume it will be 16x4 http://mydeviceinfo.comcast.net/device.php?devid=446 Arris TG1682G - "Touchstone TG1682 - DOCSIS 3.0 residential voice gateway with integrated DECT; provides 24x8 channel bonding, 802.11ac Dual Band Wireless radios, USB, and MoCA 2.0 interfaces for superior in home coverage; custom designed set-up capabilities and multiple remote access levels simplify customer support; connect all IP capable devices (Internet, Data, Voice and Video) throughout the customer premises. The TG1682 is PacketCable 2.0 compliant and includes support for RDK for broadband devices." - eMTA http://mydeviceinfo.comcast.net/device.php?devid=438 Netgear C7000(assuming it's like the business version) - 24x8 - 3x3 AC with TurboQAM(AC1900) - eMTA(unless this version doesn't have it since it's listed as just "gateway") -"Currently in Beta testing. Device will be available soon." http://mydeviceinfo.comcast.net/device.php?devid=442 Edit: I think it might be this version of the C7000 I saw a while ago and forgot about - http://www.netgear.com/service-providers/products/cable/gateways/C7000BMX.aspx In addition, the modem page now lists "Performance Pro" as a tier, listed above Economy Plus.
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Unclear Internet Tier

June 1, 2015, 2:46 pm
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Hi, I have ordered Comcast 105 Blast Internet which will be activated with a professional installation in a few days. Today, I went to their website to see available offerings and I see that the speed tiers have been rewritten. Blast is now 150 and Performance is 75. Separate from this, Comcast's online version of my order details does not match my PDF copy. On my copy, it says I have ordered 105 Blast. On their website, it says I have Performance internet with a separate "Speed Increase" charge that brings the cost of the Performance internet to the same price as the Blast Internet. I am now unsure of what internet they think I have. They really want to confuse the customer. There is no indication of what speed I will get when I'm logged in to their website. They use generic and confusing terms (e.g. Is Blast faster than Performance, or is Performance faster than Blast?, "Speed Increase") and do not provide more specific information. Is this all a misunderstanding? Can somebody please clear this up for me?
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[Connectivity] Constant drops/time outs for the past week

June 1, 2015, 5:32 pm
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Hi everyone, read the faq and multiple other threads but please let me know if I am not following any of the guidelines. Now my connection has been pretty bad ever since I have had it, maybe like 5 time outs a day but never this bad where it times out every 20-30 minutes. I have had a tech come out before and tell me that my line isn't being lead to the nearest "box" which might be contributing to the issues. If it matters my outside comcast lines are not under ground. Not sure if all are like this or just mine since I am in an older neighborhood. I have a direct line (no splitters) running from the outside, through the attic, and down to my modem which is a Zoom 5352. Coming to you all to see if I can get any assistance. I have talked to numerous online techs and actually had a few come over but they never actually find anything. Here is my info. Thanks again. [att=1] [att=2] Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:ee... Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A)... Mon Jun 01 13:47:40 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 13:47:40 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 13:47:40 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A)... Mon Jun 01 13:12:01 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:1c:7b:ee... Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A)... Mon Jun 01 13:08:05 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Mon Jun 01 13:07:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:53:54 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:53:54 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:53:54 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:53:15 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:53:15 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:53:15 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:50:56 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:50:56 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:50:56 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:30:04 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:30:04 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:30:04 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:29:24 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:29:24 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:29:24 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:27:05 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:27:05 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:27:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:06:14 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:06:14 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:06:14 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:05:34 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Mon Jun 01 12:05:34 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Mon Jun 01 12:05:34 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Jun 01 12:03:15 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ...
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