[Rant] On hold for 28 minutes, then magically route to main menu, then.
I got off the phone with Comcast. I asked for a supervisor and was put on hold for a long time. After 28 minutes I magically heard automated message to pick my zip code, and after that disconnect. This...
View Article[Connectivity] SB6141 Issues - Nashville, TN
Wow.. so I have been on an SB6141 since I became a Comcast customer in August, and it worked flawlessly getting 57/11 the entire time. The last three days I have been getting incredibly flaky...
View Article[Equip] tc8305c
So Comcast sent me a letter saying my SBV5220 needed to be replace and I could order a replacement online for the same lease as old surfboard. Tonight I got the replacement gateway, it is the...
View Article[Connectivity] Getting dropped from online games, Tech said everything is fine
I have Comcast triple play and I play online MMO's and I've been getting booted from game servers, this happens multiple times a day. Speeds are good, they are over 50mb download and usually 10mb...
View Article[Speed] Download kills upload
I've been struggling with latency and packet loss for months. After numerous service visits, complete new entrance cable, new modem, new router, everything layer 1 possible. Every time I call to...
View Article[Connectivity] Possible New User
What exactly is the difference between the "Performance" and "Performance/Blast" connection (besides the price).
View Article[DNS] DNS redirection of errors to search engine
Does Comcast still redirect typos in URLs entered in the browser address bar to a search engine? Here's the background. My friend recently switched from AT&T DSL to Comcast HSI. I was visiting his...
View Article[Connectivity] Another Packet loss issue
Your location: Auburn, WA 2) Problem - Packet loss, effects online gaming. 3) Testing - Appears to be constant, have tried testing at various times/days and plugging directly into the modem. 4) Your...
View Article[Equip] Water ingress at Drop
How many of you have some kind of moisture shield to cover the connectors outside your home? I ask because I just got finished replacing a 2nd three-way splitter that I had replaced about a year ago. I...
View Article[Caps] Monthly Courtesy Overage Allotment
Is the 3 monthly courtesy overage allotment per year or for the life of your service? If, for life of the service, then it's another reason to switch to another provider for a while so you can get the...
View Article[Connectivity] Is Comcast blocking a website - help, please
Unable to connect to the website www.royalgames.com -- just get the dreaded spinning wheel and nothing. This is true for both Firefox and IE9 (I won't use Chrome). I *am* able to connect to various...
View Article[IPv6] Why is the Nashville IPv6 speed test going to Albuquerque?
When running the Xfinity speed test using the Nashville server, I appear to be getting sent to Albuquerque for the IPv6 portion of the test (based on the server's hostname and the ping time). [att=1]...
View Article[Connectivity] How to diagnose speed issues? Arris TM822
I've got the HD Preferred Plus XF package with an Arris TM822 modem and recently it seems like my speeds have been way lower. Is there a way to diagnose this? I'm connected directly, no wireless. I...
View Article[Connectivity] My Cisco DPC3008 gave up the ghost....
Yesterday afternoon I noticed that my modem was not holding a signal. So I did all the prerequisite troubleshooting before calling CC. They ran a couple of tests and detemined that it may have bitten...
View Article[WiFi] What ever happened to xfinity wifi
It has now been a year and there is no xfinitywifi here in hazel park Michigan in the homes
View Article[Connectivity] Possible New User
What exactly is the difference between the "Performance" and "Performance/Blast" connection (besides the price).
View Article[Speed] Santa Cruz, CA blast is now 25/4
So it appears blast in Santa Cruz, CA got moved to 25/4. Looks like powerboost is now gone. netcool told me that there is some concerns about offering faster in my area until a plant upgrade is...
View Article[Business] Harbinger of things to come?
I was just checking to make sure that the on-line payment I made yesterday was showing up properly today (I had problems with the site locking up after the payment was authorized). I noticed that my...
View Article[Connectivity] Transparently redirecting port 21 (FTP)
So my setup is as follows: X-Finity HSI 25/5 Zoom 5341J DOCSIS 3.0 Cable Modem Apple Timecapsule / Airport Macmini Macbook Pro So nothing too unusual there. Except when I do this m@mbp:~% telnet...
View Article[Equip] Can't access 10.0.0.1 and 5GHz wifi issue on DPC3939
After a recent firmware update to the Cisco DPC3939 gateway, I can no longer access the admin page and the 5GHz band has no internet access. The 2.4GHz band is working normally. I also can't access the...
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