Two New Comcast CSRs for Direct Customer Support on DSLR
Please welcome uid://1881046 and uid://1881477. :) They will likely need a little time to get oriented on this site as well as in the Comcast Direct Forum. Speaking only for myself, as a Comcast...
View Article[Equip] Problem with Arris TG862
My neighbor has an Arris TG862 in his garage and it provides telephone and wireless service. (The original installers did not run any Ethernet!). He's using a USB Wi-Fi adapter on a PC and it that...
View Article[Speed] Phased Out Tiers?
I'm trying to update our FAQ for available Tiers: http://www.dslreports.com/faq/15643 Please help me verify if any markets still offer any of these older tiers. To Be Phased Out •Performance: 12 Mbps /...
View Article[Speed] DPC 3008 Bonding issues...
We have found an issue with the DPC3008 and bonding 8 channels, we working to correct it via firmware update. But the update will not come for some time, we do have a way to correct it for issue modems...
View ArticleMoved - New location already have service?
Ok, so my GF has service under her name at her old apartment. We just moved to a house that was previously rented. We didn't cancel or move her old service. I already called Comcast to do a new install...
View Article[Equip] FiOS Routers as MOCA Bridges with Comcast?
Hello All, I am a current Verizon FiOS customer and have 3 extra Actiontec MI424WR routers that I am using as MOCA bridges. Next month, I will be moving to a new house where Comcast is the only option....
View Article[Connectivity] Technicolor / TC8305C / #1310002069 modem
Help. Just got a new router/modem from Comcast today Technicolor / TC8305C / #1310002069 I have one Windows vista sp2 that works fine wired but when I try wireless it does limited connectivity (access:...
View Article[Firmware] New Arris Firmware
Firmware Name: TS070659K_082213_MODEL_862_GW_CT Firmware Build Time: Thu Aug 22 18:19:50 EDT 2013 eSAFE 0 FW Revision: 1.01.58_1226O Looks like a new version of firmware was downloaded for my Arris...
View Article[HomeSecurity] Xfinity Home Update
Not many posts about Xfinity Home, but yesterday morning had a prompt for an update on the Gateway. It rebooted, and then a 2nd message popped up that it was updating the router as well (1st time I'd...
View Article[HomeSecurity] Suggestion Xfinity Home Security
Can I make a suggestion... Since it appears that more & more cable TV & other broadband providers (ie: U-verse & FiOS, etc.) are offer home security services, perhaps DSLR needs to open...
View Article[WiFi] TC8305C Wi-Fi Range
Dang, those things have really high range compared to the past gen gateways. I don't have one personally, but I have seen the difference between when my neighbors had Arris gateways compared to...
View Article[Business] Broken shaping on 50/10 business profile now?
Back when I first upgraded to the 50/10 plan, I was getting a nice consistent, well-shaped 50 Mbps. I noticed today that a transfer was starting out very sluggishly, but slowly ramped up and at one...
View Article[Install] Comcast Enterprise install.. yay!
Well this took since summer, for planning, designing, and now implementing... thanks to the Comcast reps on this forum for helping me get this done. Today Comcast is running a 24 strand fiber line into...
View Article[Install] Technician tool question
I was cleaning up around the Comcast pedestal and found these needle nose pliers by the Comcast pedestal and I'm missing mine. Do these look like the ones used by Comcast techs/contractors. [att=1] And...
View Article[Signals] crap speeds. crap signal?
my speed test PC directly attached to modem http://i.imgur.com/w3bhpGj.png cable signals http://i.imgur.com/QPqPDHJ.png i called they said my signals were bad. dont know what could of caused it all of...
View Article[Signals] Question about Signal Levels
To preface this message, this isn't on a Comcast system but I wanted the knowledge from the Comcast staff on this issue. Since last year's fiber cut and some changed to the node, I noticed that...
View Article[Equip] Understanding Comcast's squid proxy notifier thingy
Comcast can put pop-up messages on your screen when you're online. They've done this in the past to warn customers who are downloading too much. I'm getting notifications now that my modem is old and...
View Article[CDV] Connectivity during power outage...
I'm considering a Cable Modem for my mother, and running Vonage over it for voice. Also, I'd set up a UPS to make sure voice stays up during transient power outages. BUT: I know that there are in-line...
View Article[Speed] Help with low speeds
I was told today by a Comcast customers service rep that my speeds should be 50 megs I am on the Blast tier. I told her I am only getting 17 megs she said with it being through a router I would...
View Article[IPv6] IPv6 rollout status?
It has been a while since we heard any new status on the IPv6 rollout. The last post on the IPv6 Information Center was a month ago. Can we get an update? Like maybe when Danbury, CT (just a for...
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