[CDV] Low clicking sound on phone line
I've been experiencing a low fast clicking sound on one of our 2 phone lines for the past couple of weeks. I've ruled out the inside wiring by plugging in separate phones directly into the gateway. Any...
View Article[AV] Comcast ver. of Norton 360 problem. "Activate message pops up"
Turned on my pc last night and got a message that I had to Activate the Norton software. I have a desktop and laptop pc. This is only happening on the desktop. Now,,, both the laptop and desktop...
View Article[Bill] Promotion expiring - Best options?
When is the best time and should I contact customer service, retention department or go to the local office for the best price? I own my modem, router, and a TiVo Roamio Plus. I would like to keep my...
View Article[CDV] Voice but no battery?
I have the full triple-play package, which includes voice. Shouldn't there be some kind of battery backup for the voice side? (I never had voice through U-Verse, since I kept my POTS landline, but I...
View Article[Price] dishonest or incompetent?
Got my Mom comcast phone and cable upgrade (added more channels for her and at the same price as her "senior citizens" cable and Verizon). They are now charging for "additional outlet" and a DTA......
View Article[Connectivity] Comcast refuses to address the issue at my residence...
At my wits end - every night around 6:00 pm until the next morning I get non-stop packet loss, high latency, and line quality issues. I have had 5 tech visits (one of which has been blown off), and no...
View Article[Equip] Arris TG862 (owned) question about reset.
I have an owned TG862G Arris modem, which gets completely reset when Comcast distributes new software. Aay way to prevent this or save the user config? -- - Bill
View Article[CustSvc] Comcast in Seattle
After spending the 1st 40 years of my life on the East Coast, I'll be moving to Seattle in the next few months to start the 2nd... ;) While I will leave my FIOS behind - what's the general consensus...
View Article[Business] Speeds just went from 75Mbps (what I pay for) to 200+ Mbps?
For some reason my speeds are much higher than usual (over double)? I had just signed up for a promotional rate to 75/15 a little while back. I'm seeing as high as 30 MBs at times. It's almost like I...
View Article[Firmware] What's the latest Comcast firmware for SB6141 modem?
just hooked up my new cable modem. Will Comcast push a firmware update to it, if so when? Do they do it on the regular? What is the latest firmware version? Follow-up question, is this modem capable of...
View Article[Signals] Are my signals okay SB6183
Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 2 561000000 Hz 11.8 dBmV 39.8 dB 144 12 2 Locked QAM256 1 555000000 Hz...
View Article[Connectivity] Intermittent connection issues on SB6141 w/comcast
Hopefully I'm putting all this in the right forum. I'm having intermittent connection issues with my SB6141. It's been going on for a long time and I've been trying my best to diagnose and fix the...
View Article[Business] bridge mode/bring own router
Hi, has anyone successfully done this? We're being told that we need to purchase a cable modem AND bring our own IP addresses - latter of which seems a little odd/extreme. We'd like to use our own...
View Article[E-mail] Problems configuring email client & receive woes
I tried following the instructions from another thread about configuring Vista WinMail for Comcast but seems I've still got something wrong for my outgoing mail. Would someone kindly help me with this...
View Article[Equip] what do these modem log entries mean?
this is in my logs. XB3 gateway running win 8 [IGD][2249]: Add Port mapping :64665 to 10.0.0.47:64665 2015/3/16 10:52:03 Notice [IGD][2249]: Delete Port mapping (null):64665 2015/3/16 10:52:01 Notice...
View Article[Bill] The Attack of Zombie Comcast Bills
The latest Comcast PR fiasco - "Zombie" bills: [Looks like the Comcast Billing Department must be big "Walking Dead" fans. :) ] Comcast & the Attack of the Zombie Bills By Jeff Gelles, The...
View Article[CDV] Can't make local phone calls in Quincy Illinoi Fixed around noon
can't make or receive local phone calls on comcast phone since yesterday, when I called yesterday they said it would be fixed last night. when I call it rings and all I hear is my own voice echoing...
View Article[E-mail] Help Test Encrypted Xfinity Connect Interface
Original post at http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Help-us-test-secure-webmail-HTTPS/td-p/2465595 We are happy to report that we are in final testing before rolling out...
View Article[Signals] Upstream levels
Just helped a friend installing Comcast Internet. He has a 6183 modem and all 16 channels down looked good. -01 to 3.0. His four upstream channels are all 33.3 dBmV. Is that a problem? I have done and...
View Article[Equip] Recommend a Modem?
I'm kind of out of the loop with internet stuff. Whats the go to standard modem these days?
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