The latest Comcast PR fiasco - "Zombie" bills:
[Looks like the Comcast Billing Department must be big "Walking Dead" fans. :) ]
Comcast & the Attack of the Zombie Bills
By Jeff Gelles, The Philadelphia Inquirer - March 13, 2015
http://www.philly.com/philly/blogs/consumer/Is-Comcast-trying-to-drive-these-customers-mad.html
quote:Yesterday I heard from not one but two Comcast customers whose supposedly resolved disputes with the Philadelphia company have come back to bite them - after an assist from Comcast's PR staff, offered when they wrote to the Inquirer to complain. Even the worst companies tend to be on their best behavior when a spotlight is shining.
So what's up here - an attack of Zombie Comcast Bills? Comcast seems like a company with a bigger mess on its hands than it admits or is able to fully and effectively handle - though in an update Friday morning, a Comcast spokeswoman assured me that both these cases have now been fully and permanently resolved. ...
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