I've been having intermittent connection problems ever since I started my plan in November. I'm pretty sure it's because of high upstream power level - I can watch the connection coming back and disappearing whenever it hits 57dB.
Here's the problem: I rent a condo on the 2nd of 3 floors. Comcast sent a tech out a month ago, but he said he had trouble figuring out the wiring. He said there were two different wires coming into the unit and he couldn't tell which was our wire at the junction to attempt fixing it. The wiring is really bad, the wires going to all the units are exposed as they enter the wall and go to the roof, the junction box isn't even locked.
He said it I needed to get my landlord to rewire the unit. But of course, the management company doesn't want to do that and we're passed back to Comcast. It's technically not in the lease but the original listing said the unit was "cable ready".
After the tech left, we tried the other coax jack just to try and lo' and behold, it was working! ...and then it stopped. It's been like this since then - it'll go out for a couple of hours and come back so I was just going to make do, but now it's going out for days at a time.
Did I just get a bad tech? He said he could probably find it if he worked at it for hours, but it would be better to get the unit rewired. I'm hoping there's an alternative I can pursue.
Other specifics
Modem: Zoom 5341J, originally had a Motorolla/Arris Surfboard SB6121, but I heard that this modem was less sensitive to those power fluctuations.
It's usually connected to a Linksys router, but the problem persists even if I connect it directly to my pc.
I will post a pic of the modem settings in a couple of hours, I'm not home at the moment.
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