I'm having a problem where my connection will intermittently stop working for about 5 seconds. It seems to only be my outbound dropping while my inbound is unaffected. The only thing I have that supports this claim is when I'm on Skype, I can hear everything fine while nobody can hear me and my connection in game drops for the 5s. My modem never actually drops when this issue occurs.
I don't know how to actually test if the inbound in unaffected in the 5s, I would be glad to if there is a way/it would narrow the problem.
I used to have an issue for YEARS where my modem would completely disconnect for a while before reconnecting (this problem was never actually fixed it just sort of stopped happening). So this is an improvement, I guess?
Modem: SB5100
Signal Levels:
Down
-- Frequency: 681000000 Hz Locked
-- Signal to Noise Ratio: 39 dB
-- Power Level: 0 dBmV
Up
-- Channel ID: 4
-- Frequency: 36200000 Hz Ranged
-- Power Level: 36 dBmV
This is a small bit of the log on the modem, the times are not correct I have no idea how to correct it.
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 02:10:00 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 02:09:57 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
The bottom 2 errors are then spammed till it doesn't record anymore due to the log being full.
I have a technician coming out tomorrow but have absolutely no faith in them fixing it. When I had the intermittent connection problems that were dropping the modem, I had them come out several times, charge me, and then leave me with a broken service.
Anything I can do to troubleshoot this myself?
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