Greetings all,
Just wanted to post my recent dealings with the people over at Comcast's Business Class... I'll make it short... well relatively short.
I signed up for Comcast Business Class around 6-8 months ago in Murfreesboro TN (just outside Nashville). I called them up and got some prices ($130 for 30Mbps and a static IP). I was tired of all the bandwidth caps and I wanted a static IP. The service was going to be for my apartment. I signed a form that showed what I was getting etc. etc. and that was it. The next week the tech came out with the business class modem and got me hooked up. I think there was an install fee but I can't remember.
Well... now 6-8 months later my company is relocating me to NE Oregon and there is no Comcast service there. So I called and canceled my residential cable TV and all was good until I called up the folks with business class... I was told I signed a 3 year contract and if I canceled early I was responsible for 75% of the remaining monthly fees. This comes out to being around $2700... TO CANCEL A CABLE INTERNET CONNECTION... I thought this was absurd, especially since I read nothing about it in the form I read when I signed up for the service... turns out it is not on the form you actually sign (verisign). It's a hyperlink in the document that takes you to a 22 page document and in that document is a clause that states the whole early term fees...
I find this to be very dishonest and what I feel is a real scam. I could understand if I had a big huge rack mounted multiplexor in my house, or if they spend a considerable amount of time and money to get my connection up and running, or if my circuit was particularly complicated... but it is not... it's a simple cable internet circuit... the same that is provided by their residential service.
My question today is does anyone know if there is anyone who you can talk to that will help out with canceling the circuit without actually being forced to either keep paying month to month for the remaining 2.5 years (not being able to use the service due to being out of service area) or being forced to pay an insane $2700 termination fee? I've called corporate and they connected me to someone in retention (probably the people I spoke with before calling corporate) and I've also sent an email to several high level executives pleading for help...
I even told them that I work for a large tech company and my position at times is to help select wan circuit providers for remote sites... I told them that I would be very unlikely to suggest their service to my company and that they will lose my business for sure unless there is at least a small attempt to help resolve my issue.
Any tips from anyone who has had a similar issue? I'm pulling my hair out and am baffled at how terrible their customer service is.
Never get Comcast Business Class... TOTAL SCAM!
-DJ
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