I was having severe signal issues, -20dbmv downstream power levels. Technician comes out, replaces the coax connector on the wire that comes in from the wall to my modem, signal levels unchanged. Then they replaced the port in the drop and the signal is perfect. Get charged $50 of course. When I called to dispute the charge, they said it's valid because they replaced a connector inside my apartment. After a bit of haggling I got them to drop the charge, but the agent said repeatedly that it was a "one-time courtesy credit".
Typical comcastic monopoly BS.
I would have replaced the coax coming into my unit first, but its a line thats glued into a hole in the wall that runs outside the building. So lesson learned. Always replace coax connectors before having a tech come out, whether or not they're bad. Technicians either don't note what step of the repair fixed the problem, or Comcast doesn't care.
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