so during an install of a second business class account about a month ago, i was in the process of creating the website account, and noticed i could link it with my previous login that i'd been using on my main account. upon clicking the "Link Account" button, i was taken to an error page ("We're sorry, we couldn't provide the requested information" or something). Ever since then, i've been locked out of my main account; trying to login, do a password reset, or try to re-activate the account continually takes me back to the above error page.
i've had 3 tickets opened for this issue, and they keep getting closed, with the CSRs unable to tell me why. when the CSRs try to reset the password or close/re-open the account, all of them have told me that they couldnt, due to a "problem with their system". they keep telling me that they have to forward this to tier 2, and that someone will give me a call within 48 hours, which of course no one has. i've gotten $90 worth of credits from this, but anything i might be able to do? seems like a pretty routine kind of process, but as usual glitchy as all get out. could ComcastPete do anything, or does he only have the same level of access the normal CSRs do? i wouldn't be so pressing about this, except for the fact that i am using ecobill, and normally would pay online (i live ~40 miles from the nearest comcast center). so to pay the bill i either have to do it over the phone (and get charged the ~$3-$5 or whatever it is) or make an hour-long trip over to the center to pay it.
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