I am truly at a loss for what step to take next so I come here pleading that someone can offer me some advice. For the past month+ now we have been experiencing tremendous drops in internet speed in the evening. Now I understand that internet speeds will take a hit in the evening due to the influx of people getting online to stream and play games, but there is no way that my internet should suffer the amount of performance degradation it does. We are subscribed to the Blast! tier of internet and in the morning hours enjoy the maximum amount of speed and even more sometimes that this tier allows. The problem is when it gets around 5:30-8:30pm the speeds will drop tremendously. This tremendous drop makes streaming and gaming suffer almost to the point where there is no way multiple people in the house can do anything at the same time. I am talking going from 57mbps download speed in the morning to sometimes 6mbps in the evening. It is that big of a drop.
We have had 3 different techs from Comcast come to the house and everything checks out fine. The first tech replaced our modem twice, could find nothing wrong with our lines and just deemed it a "utilization" issue with nothing more he could do. The second tech again checked all the lines, talked with his supervisor for a good 30 minutes and it was determined there had been nothing wrong in my neighborhood for the past month and the plant checked out as well. He said he would put some kind of monitor on my modem for a week and go from there and that was all he could offer. Never did hear anything more. The third tech that came to the house arrived later in the evening to try and see the problem in real time, but the internet was fine when he was here and tanked at 8pm (obviously he can't stay until 8pm so he didn't see it). The only thing he offered was to give me his personal number and to send him screenshots of the problem and the time and he could talk it over with his supervisor. Haven't heard a word back about that either. I have gone as far as sending emails to comcastcares_support@comcast.com and we_can_help@comcast.com. I did receive a follow up phone call today asking if everything was resolved from the last tech and I promptly said no it is still occurring. The only thing they said was they would contact the tech support team and they would follow up again. I will wait for that phone call in the next day or so if it even comes. Does anyone have an advice on what I can do to get this situation fixed as it is causing the internet to barely be usable in the evening up until about 2am and then it will go back to normal. I can provide signal levels or whatever if that will help. I am in desperate need of help. Thank you for your time.
***I have attached an excel document where I have documented the speeds taken from http://speedtest.comcast.net with their respective times and dates***
***All results are from a computer that connected via ethernet***
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