I have an ATT Microcell and Verizon Network Extender connected to my Comcast Cisco wireless modem/router. When making or receiving calls, the person on the other end often tells me my voice cuts out or drops off. This happens often during calls. I have no issues hearing them, no cut outs or anything.
Since this occurs on both ATT and Verizon, I am assuming this is an issue with Comcast some how. I have done a test with results showing high jitter.
Upstream jitter 323.2 ms
Downstream jitter 4.6 ms
Upstream packet loss 0.0 %
Downstream packet loss 0.0 %
Upstream packet order 100.0 %
Downstream packet order 100.0 %
Packet discards 99.0 %
MOS 1.0
REGISTER ms - ms
INVITE ms - ms
BYE ms - ms
I have tried a couple chats with Comcast and lets just say that was about as frustrating as my actual call issue. I dont know where they hire these people from but some of them are just awful to deal with.
How else can I troubleshoot this? What can I say to Comcast to make them better understand what the problem is?
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