Well after nearly a month of the last packet lost outage in my area Concast is at it again. Started Sept 6th and their phone support was pathetic... took me saying several times wi-fi was not involved and that everything was wired in before he finally understood it. So here is the list of problems that they say it is:
1) Router
2) my devices behind the router
3) bad ports on the router
4) modem
This despite I have the following in my modem logs started 9/6:
No Ranging Response received - T3 time-out;CM-MAC=3c:75:4a:74:d0:e0;CMTS-MAC=00:01:5c:23:72:59;CM-QOS=1.1;CM-VER=3.0;
But according to him nothing was wrong with Comcast.. he couldn't answer why I was getting T3 time-outs. Oh, they blasted 4 pings at the modem and said oh no packet loss.. close to 600 packets at yahoo, 4% loss. Connection pretty much buggered for online streaming and gaming. Only other alternative is to sit around for hours waiting on their truck roll to tell me they can't do a damned thing. Since they have thrown double middle fingers up to the Direct support forum what other options is there?
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