Hi All,
I have Comcast's Extreme 105Mbps and Cable TV. Starting Monday evening my speeds have dropped to horrible levels. I'm now getting around 3Mbps down connected directly to the Modem. If I power cycle the modem, I get my speed back for a few minutes, but it quickly goes back down. I called support monday and argued with a lady. She insisted that 3mbps was within the "Up to 105Mbps" that I pay for. I repeatedly told her that's a bullshit answer and I want a supervisor or Tier 2. She transferred me to a "Supervisor" who transferred me to Tier 2. Tier 2 says they will send a tech out to take a look between 8 and 10 AM Saturday. I just feel like my problem isnt really a priority for them. Plus the Tier 2 guy said that it looks as if the issue is at the pole/node. If this really is the case then why do they insist on waiting until Saturday to take a look? Is there anything I can do?
FWIW:
Windows 10 Tech Preview/Windows Server 2012 R2/Mac OSX 10.9
Connected via Ethernet to the router yields these results/Same connected directly to modem
I initially thought it was the router, so i disconnected it and connected directly to the modem. After reboot of the modem I get my speeds for a couple minutes and then right back down to 3Mbps.
Modem is ~1 week old Arris SB6183 (Owned) No problem with internet until Monday.
Speed was tested using comcast's speedtest, DSL reports, Speakeasy and Speedtest. Similar results throughout.
Let me know if there is anything else you need.
Thanks.
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