i'm paying for 105mpbs and only getting 25mpsdown/24up.
my modem is an arris 722 certified for docsis 3.0, comcast rep says it does not need to be replaced to get max speed but i am only getting 1/4 the speed i'm paying for. here are the modem specs/info:
Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 5 681.00 MHz -3.52 dBmV 35.97 dB 256QAM 989385436 100 0
Downstream 2 6 687.00 MHz -4.29 dBmV 35.78 dB 256QAM 853230596 113 0
Downstream 3 7 693.00 MHz -3.94 dBmV 35.60 dB 256QAM 847586002 164 668
Downstream 4 14 735.00 MHz -3.98 dBmV 35.78 dB 256QAM 854057146 108 694
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 14 29.50 MHz 44.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 13 36.40 MHz 46.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 15 22.60 MHz 43.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 1 d: 2 h: 36 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg Complete
Time and Date: Tue 2015-05-05 22:56:08
Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:CD:B6::
CABLE Enabled Up ----- 00:1D:CD:B6::
MTA Pass Up ----- 00:1D:CD:B6::
Hardware Information
System: ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.6.116.SIP.PC20
MODEL: TM722G
Serial Number:
Battery Charger FW Rev: 02.40
Options:
Firmware Build and Revisions
Firmware Name: TS0706116_121614_MODEL_7_8_SIP_PC20
Firmware Build Time: Tue Dec 16 05:29:05 EST 2014
i have reset the modem multiple times (can't unplug/plug in due to battery backup on the modem itself) to no avail.
speed test to multiple sites either comast.com or speedtest.net show hte same thing, 25mbps.
any help?
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