I'm currently renting, but am preparing to move to a new home that's being finished, with the target date of May 1st. It's a neighborhood Comcast already serves and I can see where the builders have run conduit up to the property to run coax through, but beyond that I don't know what needs done on their end.
So I called today to see if I could schedule an appointment for around the move date and they said it was too early to schedule one - that I should instead call back one week before the move date, and that they could have someone out to run the cable immediately after that. That ... doesn't sound right, based on my previous experience with Comcast. Why not go ahead and make an appointment now for some date close to the move?
I work from home so can't have any interruption in service - I need to be online the moment we move in, my goal was to give them as much notice as possible since we don't necessarily know what the installer is going to have to do. Was the customer service person right? Are they pretty much able to dispatch someone at a moment's notice?
Location is Nashville, TN if that matters.
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