I recently moved to San Mateo, CA and ordered Performance tier service. Comcast's website claims this is supposed to be 50/10 but I consistently get 60/6 in speed tests. The teir 1 techs want to schedule a truck roll for this but I'm pretty sure my line is fine and it's my speed cap which is set incorrectly. Either that or they're lying about their speeds, reading around I've seen mixed reports about what speeds others in my area get.
So, what's the actual performance teir speed supposed to be in my area and so you think a truck roll might help resolve this?
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