Hi,
I had Comcast in NJ with no issues, but I recently moved to Nashville (Hillsboro Village area). I get my max speed during the day or late at night, but during peak hours (8-11pm) my speed will drop. It will go from 50mbit down to 5-8mbit. I've had multiple tech visits with no luck. They found nothing wrong with the modem or connection, but the latest they come is 6-7pm which is too late to see the issue. My apt building is fairly new so a full-rewire wasn't done, but the re-wire contractor replaced some wires in my apt but said the issue has to be congestion. I also found someone else in the building next to mine who also has comcast, and I ran a speedtest there in the evening with the same results.
I was texting one of the techs who said he would pass on to his supervisor and confirm whether or not there is congestion, but that was over a month ago and then he stopped responding to my texts. It's been 2 months now since I moved here and I'm not sure what to do to get this fixed. Does anyone know how to get Comcast to fix the congestion? Is there anything more I can do?
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