so i'm at work today (PC/phone/tablet sales/repair store) when our phones die around 12:00PM. (no dial tone.) The Arris standalone phone modem we have isn't syncing. Tried the usual "pull the battery, pull the power plug, wait 2 minutes, plug back in" dance multiple times. Cable line goes drop -> 2-way "Extreme broadband" splitter, one leg to SB6121, other to Arris box. Tried hooking the drop line directly into the Arris box & still no sync. Internet is working fine, 6121 signal levels look decent.
So i called in. Rep confirmed the phone modem was definitely offline. Our store has business class, and they said they can send someone out between 8AM and 8PM (!!) today. Appointment is set up, but at the end of the call the rep offered to set up call forwarding for our number, so that when someone calls it should forward to our other store's phone number (they are on Comcast CDV as well, and their phones are working fine). I told him to go ahead & do that.
That conversation was ~1.5 hours ago, and it seems that forwarding hasn't been enabled yet; calls to our store number still result in the "call cannot be completed" message. I called in a few minutes ago to ask about it, and another rep confirmed that forwarding hadn't been enabled, but that he would do it "immediately". As of now it's still not forwarding.
Is forwarding possible with Comcast CDV? If so, did i just get 2 bad reps, and should i call in again?
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