I'm a new customer, at a newly constructed house, and requested a Triple Play install with X1. The very first appointment seemingly went fine, although the tech who came seemed quite strange and really wanted nothing to do with me or answer any of my questions. He was outside doing something for quite some time, would occasionally come inside and fiddle with the "box" where all the outlets home-run to, and about two hours in, announced it was ready.
Unfortunately, he had crammed the router in the wiring box as lazy as possible and seemed really put out when I asked him to move the coax so it would actually sit in the box properly, that extra 5 seconds of work was apparently too much.
He never explained how to connect to the wireless, the key was on the back of the router, so figured that out. He, again, seemed really put out when I asked him to crimp an end on the cable to the phone so it would plug into the router and actually provide phone service. And then as he went to register the X1 boxes, declared the system was down and to "just keep trying it" over the next couple of days until I could get it work.
Nothing else, sign here, cya.
Hours later, the TV's finally register and everything is seemingly working. I go to leave that evening, and see a big long orange cable from the green box outside, across the yard, down the side, across the driveway, and into a new Xfinity box he drilled into the side of the house.
WTF, how about mentioning that you left a huge long ass cable across the yard and driveway, and what it is, what's going to happen next, and when? Assuming they need to bury that somehow with a magic under the driveway tool after someone sprays the yard so they don't cut lines, etc, etc.
I call Comcast, which is always a terrible experience, and they know nothing, and setup an appointment for someone to come out Saturday between 8 and 8 to "check it out". This is no-show #1.
I call Saturday night, "oh, we meant NEXT Saturday" Sure you did, unacceptable, but OK. Next Saturday, no-show #2.
I call at 8PM, transferred all around, supervisors, etc "They are en-route, don't worry". It's pitch black, no chance they are coming, you'll never guess, they don't show. Call Sunday, open tickets, complaint department is closed, you'll have to call back tomorrow, because people aren't allowed to complain on Sundays, but they can give me a new appointment in 2 WEEKS. No way.
Call Monday, transferred, holding, an hour of wasted time, "they are en-route", this is no show #3.
Call Monday night, "too much lightning" is the reason for the no-show, which is laughable, no lightning, no rain, idiots... they'll come tomorrow
Tuesday, no show #4 - "they will definitely come tomorrow, call us if they don't"
Here we are, Wednesday, working on no show #5, no way they can bury this thing, no has even come to spray lines in the yard so they aren't hitting lines underground.
What's my recourse, this is ridiculous...
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