Hi, I have recently upgraded fro the 25 Mbps package to the to the 50 Mbps package currently and have been enjoying the bandwidth increase but, I've been having issues with my cable internet. My issues started several days ago when my modem wasn't able to issue my router an ip address and my voip lines were dead. After several power cycles/resets of both my modem and router and swapping out my ethernet cables, I concluded the modem was dead! The next day I swapped out my modem and they gave me the Arris TG862 and I subsequently increased my internet/tv package to 50Mbps Blast. I got home and set it up and everything seemed to work fine.
My voip phones gave a dial tone and most of the time web pages load quickly but sometimes it seems to take take 30 secs or more to load. I've also been having issues with latency. Last night I was playing Dota 2 and the game "froze" several times for 20 secs or more resulting in my hero's death. I ran virus/malware/spyware scanners and the all come back clean, I've reinstalled the realtek ethernet drivers, and I've fiddled with windows internet settings but nothing helps.
I've rest the router/modem but it doesn't help, these issues are very sporadic so I'm thinking it's on Comcast's end.
If anybody can help me resolve this issue or if some Comcast tech that frequents this forum can see if everything is ok on their end, it would be much appreciated!
http://stage.results.speedtest.comcast.net/result/530553804.png
http://www.speedtest.net/my-result/3549710011
C:\Windows\System32>ping comcast.net
Pinging comcast.net [69.252.80.75] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 69.252.80.75:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\System32>tracert comcast.net
Tracing route to comcast.net [69.252.80.75]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.11.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
I got another huge lag spike while playing Dota 2 althogh 5/6 of the game ran smoothly. I opened the console and copy and pasted the results (note: I am "The One Handed Bandit"):
577 ms : The One Handed Bandit
143 ms : Mr.Dr.ProfessorCracker
169 ms : Sexy Shnake
127 ms : ^TrInItY^
234 ms : Philadelphia d("_")b
147 ms : [Salty]Bacon
209 ms : Showtek
184 ms : OverPlayed Pudge!
225 ms : Fior
377 ms : [GG]FuckingINVOKER
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