I've been trying to solve a packet loss problem since December, when my modem was upgraded to DOCSIS 3 so I could get the speed I was paying for.
I keep telling support it's a network problem on their end, and they keep sending out techs to check my signal strength.
The "special" rep that contacted me after my post to the direct support forum won't escalate to the network group, he just keeps telling me "they want to send another tech out to check the signal."
FWIW, Shaperprobe won't complete because of the packet loss. I have to use the Comcast speed tester instead, which the techs tell me "isn't a valid test."
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