So like most I have tried to call the number on the letter for the free upgrade. I'm not eligible for the upgrade since I'm only HSI. I waited until after March 22nd just in case they upgraded everyone on blast... they didn't. I chatted with "Chris" (fake generic name) from Comcast and he offered $89 per month of the Extreme 105 but said there's a $250 pro install charge.
I thought I could handle paying $90 for 105(205~305) if they increase the speed. (Chris said if they change the Extreme 105 speeds my account would also upgrade) The installers in the past have not really been "up" on what's going on with my network. They plug stuff in and call a number. I can't see paying $250 for a dude to come to my house and call in my existing MAC address for new provisioning. (I have blast now, Motorola 6121, Asus rt-68ac router)
When I look online I see the $89 package and a $35 dollar install charge. That's better but working Monday ~ Friday 8~5 leave only Saturday... assuming do Saturday. Also, assuming that's not some magical price for new customers only.
Has anyone had experience with getting them to not charge the pro install fee and just change it over in the system? My thoughts were to do the online upgrade, pick a day for install, call tech support and see if they would upgrade the config for the modem to the new package. If so, cancel the "pro install". What do you think? would that work?
I also see a blast plus economy TV package for $54 for 12 months that includes my blast + tv. Wondering if I switched to that if I would then be considered for the free extreme upgrade.
With the new speeds coming soon, if I do a 12 month $89 package (or $54 with TV) would they upgrade my speeds automatically if that tier changes or when the new speeds come about? Or would I be stuck on the slower speed for 12 months?
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